AMENDMENTS BY YOU:
If, after service vouchers have
been issued, you wish to change your holiday arrangements we will do
our utmost to make these changes. Any change to an itinerary prior
to receipt of your final payment will be treated as an amendment.
Depending on the amount of work involved, each change will incur an
amendment charge which will not exceed 20.Usd
per person, in addition to any further costs or charges that we
incur from our suppliers in making the alteration. If full payment
has already been received amendments are treated as cancellations
and the cancellation charges detailed below will apply. Please note
that some suppliers, in particular airlines, do not allow a name
change and may consider this as a cancellation and re-booking with a
100% cancellation charge.
CANCELLATIONS BY YOU (Flights)
Should you for any reason have to cancel your booking you must give
us a written notice of cancellation signed by the person who
originally made the booking.
Refund of Flight Tickets - Some tickets
are non-refundable. Certain types of airline tickets (eg Apex
Tickets) cannot be changed after a reservation has been made and any
alteration request will incur a 100% cancellation charge. Tickets
returned will be submitted to the respective airline, or their
agent, for assessment. As soon as we are reimbursed by the issuing
airline or their agent we will forward a refund to you, less loss of
deposit, applicable cancellation and/or administration charges.
Please note that airline refunds or part used tickets and the return
half of the airfare are always less than the pro-rata rate and may
have no refund value whatsoever. Refunds usually take 8 - 12 weeks
but in certain cases may take longer.
CANCELLATIONS BY YOU (Services
other than Flights)
Should you for any reason have to cancel your booking you must give
us written notice of cancellation signed by the person who
originally made the booking. Cancellation charges are dependent on
the supplier’s terms and conditions vary accordingly. These charges
vary according to whether you have booked a package or other travel
arrangements. In the case of a package the following scale of
charges apply plus any additional charges passed onto us by airlines
and suppliers (e.g. non refundable airlines) depending on the date
of cancellation.
GENERAL POLICY;
• Prior to 30 days: deposit forfeited
• 29-15 days: 20% of total holiday cost
• 14-10 days: 30% of total holiday cost
• 9-5 days: 60% of total holiday cost
• 4-2 days: 90% of total holiday cost
• Less than 48 hours: 100% of the total holiday cost
After departure there will be no refund of any unused
component of your holiday.
In addition all
bookings for other travel arrangements (e.g. flight only)
will be
non-refundable within 48 hours of
departure.
We must be advised
of any decision to cancel in writing and signed by you. The
cancellation will take effect from the day the written confirmation
is received.
Please note that cancellation policies of hotels may be different.
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